Return & Refund Policy —nova-streetwear

Nova Streetwear – Return & Refund Policy
Last Updated: January 2026

At Nova Streetwear, we are dedicated to delivering premium streetwear designed for comfort, confidence, and everyday style. If for any reason you are not completely satisfied with your purchase, we provide a simple and reliable return process.

🕒 Return Eligibility & Timeframe

You may request a return or exchange within 60 days of receiving your order.

To qualify for a return:

Items must be unused, unworn, and unwashed
Products must be returned in their original condition
All tags, labels, seals, and packaging must remain intact

Items marked as Final Sale or Clearance are not eligible for return unless they arrive damaged, defective, or incorrect.

🔄 How to Start a Return or Exchange

To begin a return or exchange, please contact us at:

📧 contact@nova-streetwear.shop

Please include the following information in your email:

Your order number
The item(s) you wish to return or exchange
The reason for your request

Our customer support team will respond within 24–48 business hours with return instructions and, when applicable, a return label.

Once the returned item has been received and inspected, we will process your refund or exchange as quickly as possible.

💳 Refund Policy

Approved refunds will be issued to your original payment method within 5–10 business days.

Please note:

Original shipping costs are non-refundable, unless the return is due to a damaged, defective, or incorrect item.
A small processing fee (approximately £5) may apply to cover handling and logistics costs, except in cases where the error was made by our team.

👕 Exchanges

We offer free exchanges within the first 60 days, subject to product availability.

To request an exchange, contact:

📧 contact@nova-streetwear.shop

Once your returned item is received, your replacement item will be shipped as quickly as possible.

⚠️ Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Please include:

Clear photos of the item
A brief explanation of the issue

Our team will arrange a replacement or full refund at no additional cost.

🚫 Non-Returnable Items

We cannot accept returns for:

Items that have been worn, washed, or altered
Products missing original tags or packaging
Final Sale or Clearance items (unless defective or incorrect)

🌍 International Returns

For customers located outside the United Kingdom, return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.

We strongly recommend using a trackable shipping service to ensure the safe return of your package.